Best Western Orlando Gateway Hotel

el baño se rompió 3 veces. No debería tener que preocuparme por eso pagando casi $200. Sólo quería relajarme.

Personal agradable

Dudoso restaurante

About my stsy

I liked the that it was in a location where there were a lot of things to do close. Also, the manager jnesa was attentive and understanding to my not so good experience.

One of the staff members, From the name he had on his badge was Orlando,but it also said Music under that name, was not the most pleasant when I arrived. Then, our room had the toilet broken so we had to call the office that same night we arrived twice and it still was broken because the toilet chain inside kept falling, the phone inside the room wasn't working, they brought another one and it still the connection wasn't working at all, there were roaches in the room, the walls had a couple of dents and cracks, when I went to press "sleep" on the tv's control, instead of setting up the sleep mode, it would take me to an adult channel which I did not want to even see that, the beds were small and the door in the bathroom would be so close to the toilet that would rub my legs when I had to close it.

I liked the location, and the price.

This hotel is showing it's age. Elevators are slow, and noisy. My grandson wanted to swim in the pool, Monday morning, but it was dirty, full of duck feces, and I would not let him. I checked out at 10:00 am, in time to see the hotel's pool guy show up.

La vista

La cortesía

Insensible a Las Personas con discapacidad

El hotel se quedó sin plazas de aparcamiento una noche de nuestra estancia debido a que los huéspedes aparcaban en múltiples espacios y nos pidieron aparcar en un aparcamiento accesible para discapacitados (no estamos discapacitados y no tenemos etiqueta en nuestro vehículo). El hotel se negó a encontrar un aparcamiento alternativo y se negó a hacer cumplir su política de que los huéspedes no podían tomar múltiples plazas de aparcamiento con un vehículo. El personal era increíblemente grosero al respecto e insistió en que era mejor utilizar el espacio accesible e impedir su uso por parte de personas que lo necesitaban que despertar a un huésped que había violado la política de aparcamiento del hotel. Cuando insistí en que no aparcaría allí, el personal se volvió muy grosero y desdeñoso. En última instancia, tuve que meter mi coche entre dos coches violando la política de aparcamiento y arriesgarme a dañar mi propiedad para evitar romper la ley con respecto al aparcamiento accesible.

The location of the hotel

The room was not clean.. The staff entered to the room without notice for to repair the bathroom.. But, they left the bathroom very dirty.. The air condition was not working properly.. The breakfast was very poor..

La atencion , y la ubicacion .

El restaurant

Su ubicación y su comunicación con los parques.

El hotel admite animales, nos toco una habitación con un perro al lado que no dejaba de ladrar.

Olvide mi celular en el cuarto y no me lo regresaron